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At TN Outage (NammaMap), we strive to deliver robust civic alerts. We want to be completely transparent about our refund and cancellation structures for our premium WhatsApp alert plans.
1. Subscription Cancellation
You have full autonomy over your subscription preferences at all times:
- Cancel Anytime: You can cancel your active monthly recurring subscription (₹29/month) at any time. To cancel, navigate to your client subscription portal, or simply reply with the text "STOP" directly to our WhatsApp broadcast number.
- Immediate Halting: Once canceled, the auto-renewal instruction is instantly disabled, and your account will never be charged again.
- Current Period Access: Access to regional WhatsApp alerts will remain fully active until the end of your current paid monthly cycle. We do not provide pro-rated or partial refunds for the remaining days of an active billing cycle.
2. Transaction & Billing Errors (Double Debits)
If you experience any duplicate transactions or payment failures due to technical network drops:
- Automatic Reversals: If your account is debited twice for a single subscription event due to a Razorpay gateway hiccup, the duplicate payment is automatically flagged by our reconciliation system.
- Refund Initiation: All verified double-debits will be refunded back to your original source payment method (Card, UPI, or NetBanking) instantly.
- Refund Timeline: Refunds typically reflect in your bank account within **5 to 7 working days** in accordance with standard Razorpay refund processing guidelines.
3. System Outage & Delivery Failures
Since we rely on TNEB's scheduled publishes, if there is a severe system-wide backend failure on our end that prevents notifications from being generated for more than 7 consecutive days, you may request a manual refund for that active month by writing to us with your registered phone number.
4. Contact Billing Support
For any subscription cancellations, refund tracking, or payment concerns, please contact our administrative desk at rsiva2294@gmail.com.